Customer account

Customer account is an account where are registered records of all services ordered within that account:  domains, webhosting, databases and other additional services or serverhosting services. The interface for managing this account can be found at



Creating a new customer account - registration:

On our website you will find the Login button in the upper right corner, when you click on this button a tab will appear in which you will find the link Register.
After clicking on the Register link, the website redirects you to the registration form, which needs to be filled out.
After filling out and saving the registration form, you will then receive an email with a link for setting your new password.

How are passwords for customer accounts stored?

Passwords for customer accounts are stored only in the form of a fingerprint, which is created using the hash function PBKDF2 (HMACSHA1, 10,000 iterations). As a result, it’s impossible for anyone to decode you chosen password from the fingerprint. When logging in, the fingerprint of your password is compared with the fingerprint stored in your customer account. Therefore if you forget your password, it can't be send to you, nor can the customer support display it. It is necessary to set a new password by performing a so-called password reset in the administration. A link to set a new password is then sent to the e-mail address linked to your customer account. Please pay close attention when choosing a secure password.

Logging into your customer account:

1. At our website you will find the Customer Administration button in the upper right corner, or at
2. Here you choose the log in method
1. Using login and password chosen via the email mention above.
2. via mojeID

Forgotten login or password reset

If you have forgotten your login or password, please proceed as follows:
  • On the website, in the upper right corner click on the Log In.
  • Did you forget your login or pass?
  • Fill in one of the details in the form
  • You will then receive an email with your login and a link for password reset.
NOTE - link is valid only for 15 minutes for security reasons.